We’re an open book. With each other and with our clients. We show our partners real-time hours consumed. Everyone gets the same price whether you’re a Fortune 500 company or a small family-owned busin...
We’re an open book. With each other and with our clients. We show our partners real-time hours consumed. Everyone gets the same price whether you’re a Fortune 500 company or a small family-owned business. Flex up and down as needed, and rollover unused time.
12 Month Support Packages
Standard per Month
Best for website maintenance & marketing
Services include CMS development, Digital Marketing, Search Engine Optimization, and Pay-Per-Click Advertising.
Advanced per Month
Best for eCommerce and custom website builds
Includes all the benefits of the Basic Package plus Database Customization, eCommerce, Integrations, Okta, SAML, Salesforce, and/or SSO.
Support Packages may be changed as needed, subject to availability. A 12-Month Support Package may be canceled within 30 business days, FYIN will adjust previous invoices to our Standard Monthly Blended Rates. 6-month Support Packages available for a small upcharge. Basic and Avanced Support Packages include Standard SLA - start your new requests within 5 business days. See Priority Response add-ons for quicker turnaround. After hours support will be billed at quadruple time without Platinum SLA.
What is an FTE?
Our service plans are based on a Full-Time Equivalent (FTE). This allows you to have collaboration between a team of experts with a blended rate. Our resources are scalable to meet your needs. FYIN follows the U.S. Federal Government Accountability Office definition of an FTE as the total hours worked divided by the maximum number of compensable hours in a full-time schedule as defined by law.
Once we determine which Base Package best fits your needs, your plan may be customized with add-ons such as Priority Response, Dedicated Personnel, and other Extras.
- Enhanced SLA +$2,000/mo
- Start your new requests within 2 business days.
- Platinum SLA +$5,000/mo
- Start your new requests within 2 business days and receive 24/7 support for production issues.
- Named Resource +$2,000/mo
- Want to work with a specific team member? We offer a Named Resource option. With an additional premium, you can request a Subject Matter Expert (SME). This add-on allows you to choose your preferred FYIN team member.
- Onsite / Travel +$400/day
- FYIN team member(s) are available to work on-site at your location for a limited number of days. Cost of airfare will be determined at the time of commitment. Daily travel expenses per team member is an additional $400 per day for lodging, meals, and local transportation while at your location.
Monthly Prepaid Rates
- HTTPS / SSL Setup +$500/each
- Cloudflare CDN +$500/mo
- Umbraco Forms +$150/each
- UX / UI Analytics +$150/mo
- Domain Renewal +$20/each
- Whether an emergency or not, hours requested outside of normal business hours, to include nights, weekends, and holidays, will be recorded as double the hours worked unless contracted otherwise.